PayGate – Terms and Conditions

Detailed description of goods and/or services

SANSA is a business in the Space Science, Space Operations and Earth Observation industry that delivers products and services related to space.

Delivery Policy

Subject to availability and receipt of payment, requests will be processed within 30 days and delivery confirmed by way of e-mail.

Return and Refunds policy

The provision of goods and services by SANSA is subject to availability. In cases of unavailability, SANSA will refund the client in full within 30 days.

Customer privacy policy

SANSA shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from http://www.polity.org.za/attachment.php?aa_id=3569

Payment options accepted

Payment may be made via VISA and MasterCard.

Card acquiring and security

Card transactions will be acquired for SANSA via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.

Customer details separate from card details

Customer details will be stored by SANSA separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za

Merchant Outlet country and transaction currency

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).

Responsibility

SANSA takes responsibility for all aspects relating to the transaction including sales of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.

Country of domicile

This website is governed by the laws of South Africa and SANSA chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.

Variation

SANSA may, in its sole discretion, change this agreement or any part thereof at any time without notice.

Company information

This website is run by the South African National Space Agency (Schedule 3A public entity) based in South Africa.

SANSA contact details

Company Physical Address

SANSA Space Science
Hospital Street
Hermanus
7200

Email

accounts@sansa.org.za

Telephone

+27 28 312 1196